You can new view quick agent statistics from the order view screen. This is available not only in the view screen but also the print screen. All you... [Read more...]
Get a TXT message when an Inspection is Viewed
In the current version of the Inspection Support Network™ you are able to have the system TXT (SMS) or email you when someone reads a report you have sent them. For example, if you send Bob Agent a report that is time sensitive you will immediately know that Bob as read the report because the ISN can email or Text you via SMS to your cell phone. This is a great way for you to support your agents with preemptive actions.
Erasing Inspection Notes
You now have the ability to erase notes in the Inspection Support Network™. If you have Office Administrator access you can delete notes. Don't worry about tracking though; you will still be able to see and even undelete notes.
Working with the Online Scheduler
The Inspection Support Network™ has a built in scheduling system you can place on your own web site. This allows clients and agents to schedule inspections from your web site through the ISN. You do not need to pay to create your own scheduler; let the power of the ISN help your clients and agents schedule inspections while you are on another inspection, spending time with your family or even sleeping! The ISN schedules an amazing number of inspections after 8PM each and every day... let your company start scheduling some of those inspections.
Setting up the Online Scheduler (v2)
Setting up the Online Scheduler requires a few steps. This video walks you through the necessary steps to get your online scheduler up and running.... [Read more...]
Using the Dashboard
The new Dashboard is available for preview. Here is how you can view it in your ISN!
Downloading Agency Data
In this training video we show you how to download your agency data. We give you the option of downloading all of your agency data or only active agencies... [Read more...]
How to Re-queue/Resend and Email Event
In this training video we show you how to re-queue or resend an individual email event for a particular order.
Setting PayPal as your Payment Processor
In this training video we show you how to use PayPal as your payment processor for your ISN.
NOTE:... [Read more...]
Using the Get Templates & Containers Tool
The ISN has a great place for you to browse and download new email templates and containers into your ISN. Go to Email -> Get Templates & Containers... [Read more...]
Generate a Customer Service Inquiry Report
In this training video we show you how to generate a report for an individual Customer Service Inquiry. The report will be downloaded in PDF form and... [Read more...]
Build 2846
We are pleased to announce Build 2846 of the ISN. This build is available for you now in your Inspection Support Network™. This release has... [Read more...]
Build 2828
The ISN team is pleased to announce the release of build 2828! This build contains a lot of new features and updates to the features you use every... [Read more...]
Build 2749
The ISN team is glad to announce the release of build 2749. We’ve updated the order view with a new, light weight menu, added more replacement... [Read more...]
Build 2738
Our team is pleased to bring you Build 2738 of the Inspection Support Network. The new Build will appear in your ISN over the next 24 hours. It adds... [Read more...]
Build 2736
Our team is pleased to bring you Build 2736 of the Inspection Support Network. The new Build will appear in your ISN over the next 24 hours. It adds... [Read more...]
Build 2667
Our team is pleased to bring you Build 2667 of the ISN which is already available in your ISN now. It updates a few items and adds several new features.
Build 2658
Our team is pleased to bring you Build 2658 of the ISN which is already available in your ISN now. It updates a few items and adds several new features.... [Read more...]
Build 2647
Our team is pleased to announce Build 2647 of the ISN today. It will appear in your ISN within the next 24 hours.
In the last... [Read more...]