Inspection Support Network

After you login to the ISN Remote Manager. You can tell what version of Remote Manager you have by looking at the status bar on the bottom. It will tell you the version in the form of 2.X.Y (ex 2.1.3). Read more

The ISN has had SMS / Texting support for about six months now. Right after we launched the service we started delivering a lot of text messages each day. Over time we noticed our delivery rate declining. We were still sending the same number but our deliveries where declining a lot. Obviously this made our team quite curious! What we found out is SPAM on SMS/Texting has grown out of control. The cell phone vendors are working hard to limit SPAM via SMS because candidly they make so much money charging us all for TXTing services. They must continue to make our experience perfect. Therefore, we found they started to block a lot of our SMS messages. Long story short, we have a new method of sending TXT messages now that should get through the SPAM cracks and filters!

Sorry for the challenges while we dealt with some of the realities of the cell phone industry! Welcome to ISN SMS/TXTing, version two!

As the TXTing population would say: thk U 4 UzN d ISN, we R thrilled 2 mAk it BetA & BetA! (how do people actually read this stuff)

You can have fun creating your own TXT messages!

We have launched a new system to get your questions about the ISN answered quickly. Visit help.inspectionsupport.net to ask a question or get help. You can also email us at help@inspectionsupport.net or via support@inspectionsupport.net.

You can access your ISN from your iPhone anywhere by traveling to the special iPhone URL for your ISN. First, open your iPhone and click on Safari. Next, browse, using Safari to:

http://inspectionsupport.net/[your_company_key_here]/iphone

After it loads, click on the + button to add the link to your home screen on your iPhone. Now you can launch the iPhone application directly from your home screen. Here is a walk through of all of the features for iPhone! Read more

The Inspection Support Network easily allows you to capture signatures for your pre-inspection agreements in a digital fashion. The customer can literally use their mouse to show their intent to do business with your company. It is a wonderful feature of the ISN and allows you to really and truly “go paperless.” Read more

From time to time people ask us if the ISN can help determine if an email address is correct. Candidly, we are right there with you, we sure wish it could! It would save us all so much time!

An Email Address is only valid if the Postmaster says it is. The Postmaster is the computer in control of delivering the system. When email was developed it was designed much like a traditional snail mail system. A mailed envelope (snail mail) is only proven to have an invalid address if a delivery could not be made. Email was developed using this same methodology. Thus email still requires a delivery of the message first. The Postmaster determines if email address is valid and then either (a) delivers the message to the recipient or (b) creates a new message and sends it back to you states a delivery failed.

Here’s the challenge, the Postmaster will not talk to anyone he/she only receives email – that is all he/she knows how to do. Therefore there is no way to check to see if that address is even valid on that system. (blah!!)

Here is an example of an email going to robert@mycompany.net. The email arrives and the Postmaster takes the email. He/she then looks at all of the email addresses, aliases (etc) and checks to see if he/she can deliver the mail. In this case the Postmaster would not find the address and send you a mail back stating it could not be found.

Several technologies and systems have been attempted and created to allow for checking of addresses but few have really stuck around. Therefore, for now, we cannot check the validity of the addresses in the ISN due to limitations well outside our control. If the possibility emerges in the future we will be in line to jump on the system quickly!

Our team is pleased to bring you Build 2658 of the ISN which is already available in your ISN now. It updates a few items and adds several new features. Additionally, Build 2658 is laying the foundation for some great features to come in the next build.

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Our team is pleased to announce Build 2647 of the ISN today. It will appear in your ISN within the next 24 hours.

In the last build of the ISN (Build 2637) we introduced a new suggestion system. Since the release we have had great suggestions pouring in from our amazing inspectors!
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Our engineering team is pleased to roll-up all of the last 60 days of ISN updates into Build 2637. You should see Build 2637 in your ISN in the next 48 hours. You will find a plethora of new features and options in this release! As always feel free to comment or email with any questions or concerns. Additionally, in your ISN you can now click on Help and then Suggest a Feature to send a feature request directly to us. As you know we are open to feedback as we are building your tool! Let us know what other types of hammers, wrenches and cement mixers you need and want so we can start to work on them for you.

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Some of our inspectors love the look of a longer date in their email templates (we understand; we use them a lot in the ISN). The Email Template and Agreement editor allows you to select two styles of dates: the short form, and the long form.

Date in the Short Form: 12/17/2009
Date in the Long Form: Thursday, December 17th, 2009

To use the “short form” of the dates use the following replacement values:

%inspectiondate%

-and-

%date%

To use the “long form” of the dates use the following replacement values:

%inspectiondate-long%

-and-

%date-long%

Question: what is the difference between %inspectiondate% and %date%.

Answer: The %date% is “now” and the %inspectiondate% is the date the inspection is scheduled for.