Inspection Support Network

The order form in the Inspection Support Network is one of the features that you will use most often. In this video we walk you through the process of entering and completing an order as well as cancelling and un-cancelling an order. Read more

In this video we provide an overview of adding and managing users in your ISN. We explain what information needs to be entered for different users, how to use the color wheel, and how to select the right permissions for a user. Read more

You can now show when you have sent an agreement on your order form. This allows you to see the date & time the agreement was sent, who the agreement was sent to, and allows you to view the agreement that was sent.
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As time passes you may need to update your credit card information in your ISN to reflect any changes like an expiration date change or completely replace the card on file. This is very easy to do in your ISN by simply going to Administration , then clicking on View ISN Invoices, and clicking on Update your company’s Credit Card information.
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Chrome stores information of the websites that you visit in order to help them load and run faster for future visits. Although this is a good thing, it can cause some issues if it is not cleared out on a regular basis. In this video we show you how to clear your browser cache in Google Chrome. Read more

Firefox stores information of the websites that you visit in order to help them load and run faster for future visits. Although this is a good thing, it can cause some issues if it is not cleared out on a regular basis. In this video we show you how to clear your browser cache in Mozilla Firefox. Read more

Internet Explorer stores information of the websites that you visit in order to help them load and run faster for future visits. Although this is a good thing, it can cause some issues if it is not cleared out on a regular basis. In this video we show you how to clear your browser cache in Internet Explorer. Read more

The Customer Service Inquiry tool in the ISN is a great way to manage your customers questions and allows your team one central location to keep track of who has been helped and who hasn’t. In this video we show you how to use the Customer Service Inquiry tool. Read more

Creating a shortcut to your ISN is a great way to access your ISN more quickly. Once you have the shortcut on your desktop you simply open it and are loaded directly to your ISN log in page saving you extra steps and time.
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Depending on what type of device you are on and how you like to use drop down menus, the way the “out of the box” menu works might not be how you like it. Now there is a simple fix to stop the drop down when your mouse hovers over it.

Simply go to Settings then Company Settings, scroll down and check the box that reads Require a Click in the Main Menu of the ISN, and then Save Settings. Read more