Inspection Support Network

It is possible to convert any file into a PDF by using a free program called CutePDF. A PDF is necessary when you would want to send a fax through the Inspection Support Network™, for example. In this post we will convert a text file to a PDF using a fresh install of CleanPDF. Read more

Sending a fax from your computer is a very simple process when using the Inspection Support Network™. Your fax must be a PDF file of up to twelve (12) pages in length. The entire process takes less than a minute!
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If you happen to forget your password for the Inspection Support Network™, this quick tutorial will show you how to reset it to a new password of your choice.

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Occasionally, one may desire to download a specific group of agents to work with outside of the Inspection Support Network™ (ISN). For example, creating lists for other web services or maybe building specific mailings using Microsoft Office (MS-Word). The ISN allows you to download specific groups of agents using the “Download Agents” feature. Here we will walk through downloading a specific set of agents.

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You can new view quick agent statistics from the order view screen. This is available not only in the view screen but also the print screen. All you need to do to see the setting is enable it in your office settings.
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Setting up the Online Scheduler requires a few steps. This video walks you through the necessary steps to get your online scheduler up and running. Read more

The new Dashboard is available for preview. Here is how you can view it in your ISN!
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After you login to the ISN Remote Manager. You can tell what version of Remote Manager you have by looking at the status bar on the bottom. It will tell you the version in the form of 2.X.Y (ex 2.1.3). Read more

File management, we all know we need, it is not only necessary for proper organization but a HUGE part of protecting yourself as well. The Inspection Support Network is the total file management system for your business.

Did you know, not only can you store your completed inspection reports on your ISN safely and securely without worry but also, any and all other documentation pertaining to that individual inspection as well?  Having this documentation all in one convenient location for quick and easy reference is invaluable.  No more cluttering up your office or garage with paper files that can easily be destroyed but you will be environmentally conscious too.

Let’s start with attaching your inspection reports;

The ISN let’s you manually upload your completed inspection reports with ease.  Here is a short overview video to help show you how  http://support.inspectionsupport.net/2010/01/uploading-reports-manually/.

Here are a few screen shots as well.

From the inspection grid (Inspections-View Inspections) locate the blue circle with the white check mark all the way to the right of the inspection you want to upload.  Clicking on this tab will bring up a screen allowing you which option you would like to use to upload your report as follows;

Once you upload your report and go back to the inspection grid you will now see another icon that looks like a piece of paper with a green arrow pointing to the left.

You can also view your attached report by clicking on the blue circle icon with the white “i” in it and scroll to the bottom.

Done, now your inspection report is saved and easily accessible with an internet connection from anywhere in the world.

Now let’s attach any other documentation you have relating to this particular inspection.  Checks, agreements or other paperwork brought to you at the inspection can be scanned and attached as well.  Again from the inspection grid click on the icon for the attachments.  Notice if you hold your computers mouse over the icon it will show you how many attachments there are for that order.

To attach your scanned and saved document, double click on the Attachment icon, browse to locate your file and click Add Attachment.  You will be able to view, email or print the attachments any time needed.

With detailed notes from conversations, etc., your completed report and attached documents you now have a very thorough and concise timeline of events relating to this inspection at your disposal should you ever find yourself in need of them.

In the field and a client calls with a question about your report?  Realtor wants to know if you received the check? No problem.  Grab an internet connection and pull up the inspection in the field and you are able to answer everything on the spot.  Fantastic customer service and no returning calls when you get back to your office.

The Inspection Support Network securely stores your files and is backed up in multiple man guarded locations across the country so there is no concern of any lost information.  You say you just feel better having a copy of your information somewhere else?  No problem, we can provide that as well for a nominal fee of $30.00 per disc. Simply go to Administration-View ISN Storage (Order a Backup).

All of this safe, secure, easy to access storage of your files and information for no additional cost.   The Inspection Support Network IS your virtual office.

The ISN template system, which includes email and calendar templates, allows for inserting values pertaining to inspection orders and all associated parties. In addition to the values listed here, you can use your Order Form Fields as replacement values as well. To use an Order Form Field, just head over to your Office Settings -> Fields and Controls and click on the section where your controls of interest are located. You will see a column containing the replacement value for each control.
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