Inspection Support Network

The Inspection Support Network makes it easy to send your referrals to Broadview Home Security.
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We have launched a new system to get your questions about the ISN answered quickly. Visit help.inspectionsupport.net to ask a question or get help. You can also email us at help@inspectionsupport.net or via support@inspectionsupport.net.

You can access your ISN from your iPhone anywhere by traveling to the special iPhone URL for your ISN. First, open your iPhone and click on Safari. Next, browse, using Safari to:

http://inspectionsupport.net/[your_company_key_here]/iphone

After it loads, click on the + button to add the link to your home screen on your iPhone. Now you can launch the iPhone application directly from your home screen. Here is a walk through of all of the features for iPhone! Read more

Defragmenter gathers files together and groups them to take advantage of that extra space. Follow these simple steps to perform a disk defrag in Windows XP. Read more

Removing temporary files is a quick and easy task that can help save disk space and keep your PC clean of file clutter. There are multiple ways of doing this and we will be showing you two of them. Simply follow the directions below to manually clean out the Temp folder: Read more

To begin using the ISN’s online scheduler there are a few steps required you will want to complete before you link the interface to your website for your clients and agents to start using. Read more

From time to time people ask us if the ISN can help determine if an email address is correct. Candidly, we are right there with you, we sure wish it could! It would save us all so much time!

An Email Address is only valid if the Postmaster says it is. The Postmaster is the computer in control of delivering the system. When email was developed it was designed much like a traditional snail mail system. A mailed envelope (snail mail) is only proven to have an invalid address if a delivery could not be made. Email was developed using this same methodology. Thus email still requires a delivery of the message first. The Postmaster determines if email address is valid and then either (a) delivers the message to the recipient or (b) creates a new message and sends it back to you states a delivery failed.

Here’s the challenge, the Postmaster will not talk to anyone he/she only receives email – that is all he/she knows how to do. Therefore there is no way to check to see if that address is even valid on that system. (blah!!)

Here is an example of an email going to robert@mycompany.net. The email arrives and the Postmaster takes the email. He/she then looks at all of the email addresses, aliases (etc) and checks to see if he/she can deliver the mail. In this case the Postmaster would not find the address and send you a mail back stating it could not be found.

Several technologies and systems have been attempted and created to allow for checking of addresses but few have really stuck around. Therefore, for now, we cannot check the validity of the addresses in the ISN due to limitations well outside our control. If the possibility emerges in the future we will be in line to jump on the system quickly!

To send an invoice or receipt to a client click on Inspections then View Inspections. Now locate the desired property, or click on Search this Information and search as shown below.

Next simply click on the Invoice icon and click on Email Invoice then click on Add Payor email button and lastlye click Send Email.

Once sent, click on the X to close the window.

To add an attachment to an inspection simply click on Inspections then View Inspections, and click on the icon that looks like a piece of paper with a paperclip.

A screen will open where you will enter a Title, Description and then browse to find the document you want to attach from your computer. Next click on the document then click Add Attachment.

Your document will then be uploaded and saved to the appropriate inspection available for you to review, email or attach to a report and will be safely stored for future reference.

After your inspection has been completed and uploaded to your ISN you can email a report to the client. To do this hover over Inspections and then click on View Inspections. You can click on the envelope icon to open it.

Click on the appropriate persons emails you want to send the report to then click on Email Report (as a link) if you have only one document to send. If you send your report this will allow you to track who viewed your report and choose to get a text or email when it has been viewed. A yellow information box will appear at the top of your screen telling you the email was sent.

If your client cannot open the link or you prefer to send your report as an attachment you can click on Email Report (as an attachment). Please note that you can also send along with your report, any other attachments such as pest or radon reports as example by checking the box “Include Attachments from this Inspection Order”. If you have no attachments this box will not appear. Learn how to add an attachment here.